Two sources of truth, one answer.
What the systems say, and what the agent saw people do. Both cited, both in the brief.
Where planning, plant and trade turn into finished work, end to end.
Shorts, overrides and the call to the co-packer before the system flags it. Remembered, and written as the SOP.
What the best shift does on changeovers and holds, learned from how they work. Cited from the line, the QA log and the shift notes.
Deductions matched against the trade plan and the contract. The ones worth disputing found before the month closes, handed to a person.
What changes
Stockouts traced to the SKU, the plant and the override that caused them. The planner’s fix becomes the procedure.
The questions that took a day of emails answered in minutes, cited from the ERP, the portals and the mail. Planners plan.
Retailer deductions matched against the trade plan every week, not at quarter end. A person signs off on every dispute.
Ask the record
Answered from your ERP, your plants, your retailer portals, your mail and the way your best people work. Cited, and handed to a person to decide.
What the systems say, and what the agent saw people do. Both cited, both in the brief.
Sources of truth
ERP, planning, MES, quality, retailer portals, the trade plan in Drive and the thread in mail, read together with the access you already grant. Read-only. A new source takes days.
What the forward-deployed agent learns
Observe watches how the work actually runs across the ERP, the planning tools, the co-packer calls and the judgement calls on the line. It writes the SOPs. One person reviews.
Department, role, what they did, and what Observe made of it.
What the record gives back
Time to answer, shorts cleared, procedures written down, deductions matched. Counted from your own record, from week two.
Cases shipped per planner, before and with Karez, from the week it is connected.
Why Karez for consumer packaged goods
The planner who calls Tuesday, the lead who stages early. Observe learns it, the record keeps it, the agents run it.
Your AWS, Google Cloud or Azure account. Your model keys. Nothing leaves, and every read is logged.
Every dispute, every SOP, every override waits for a named reviewer. Agents run the repetitive work, people decide.
Sources on day 0. SKUs and deductions mapped in week 1. First brief and SOP drafts with a reviewer in week 2.
Before the first call
From supply chain, plant and finance leaders, before they book time.
Ask one yourselfAny system you can grant read access to: SAP, Blue Yonder, Kinaxis, your MES and quality systems, retailer portals, your warehouse and your mail. A new source takes days, with the permissions you already have.
No. It learns how your best ones work and writes it down, so every plant runs that way. Agents take the repetitive steps. People take the calls that need judgement.
How the work gets done: the ERP and MES screens, the retailer portals, the co-packer calls and the judgement calls on the floor, switched on in the open. It writes processes and SOPs, never scores a person, and every output goes to a reviewer.
Sources connected on day 0. SKUs, shorts and deductions mapped in week 1. The first brief, with disputes drafted and a reviewer named, in week 2.
Planning, plant and trade, finished from your own ERP and portals.