ask the record01 / 04
systems
people
Ask anything about your operations…
↑Two sources of truth, one answer.
What the systems say, and what the agent saw people do. Both cited, both in the brief.
time to answer · minutesopen brief ↗
Enterprise AI
for Logistics
Where dispatch, exceptions and freight billing turn into finished work, end to end.
Dispatch
Reroutes, late pickups and the call the dispatcher makes before escalating. Remembered, and written as the SOP.
Exceptions
Every exception traced to its step and its vendor, cited from the TMS, the carrier portal and the mail thread.
Freight billing
Rates and invoices matched against the contract. The leaks found before the month closes, handed to a person.
What changes
Three things a logistics operator gets back.
- 01Fewer repeat exceptions
Detention, missed appointments and late pickups traced to their step and their carrier. The fix becomes the procedure, not an inbox.
- 02Hours back to dispatch
The questions that took a day of calls answered in minutes, cited from the TMS, the portals and the mail. Dispatch dispatches.
- 03Leaks caught before close
Rates, accessorials and invoices matched against the contract every week, not at audit. A person signs off on every dispute.
Ask the record
Questions a logistics operator could never ask the TMS. Now you can.
Answered from your TMS, your carriers, your mail and the way your best people work. Cited, and handed to a person to decide.
Sources of truth
The record is already in your yard.
TMS, ELD, carrier portals, load boards, the contract in Drive and the thread in mail, read together with the access you already grant. Read-only. A new source takes days.
What the forward-deployed agent learns
Your best dispatcher’s method, written down.
Observe watches how the work actually runs across the TMS, the carrier portals, the driver calls and the judgement calls in between. It writes the SOPs. One person reviews.
- Switched on in the open. Visible to everyone from day 0.
- Watches how the work actually runs, not what the manual says.
- Writes the SOPs. One person reviews before it becomes the way.
appswebcallsjudgement
How Observe works in a yard Observe · activity log.
Department, role, what they did, and what Observe made of it.
liveopen log ↗
What the record gives back
Measured in loads.
Time to answer, exceptions cleared, procedures written down, invoices matched. Counted from your own record, from week two.
Every number cites the record it came from.
Nothing counted without a person signing off.
Measured per dispatcher and per lane, not per seat.
Loads per dispatcher.
Loads handled per dispatcher, before and with Karez, from the week it is connected.
from your record · quarter oneopen the record ↗
Why Karez for logistics
Built for operations that run on judgement, not just data.
Your people’s methods, kept
The dispatcher who calls first, the clerk who checks Monday. Observe learns it, the record keeps it, the agents run it.
In your cloud, read-only
Your AWS, Google Cloud or Azure account. Your model keys. Nothing leaves, and every read is logged.
A person signs off
Every dispute, every SOP, every re-tender waits for a named reviewer. Agents run the repetitive work, people decide.
Days, not a quarter
Sources on day 0. Lanes and exceptions mapped in week 1. First brief and SOP drafts with a reviewer in week 2.
Before the first call
Questions we get from logistics.
From dispatch, freight audit and operations leaders, before they book time.
Ask one yourselfWhich TMS and ELD systems does it read?
Any system you can grant read access to: McLeod, MercuryGate, TMW, Samsara, Motive, carrier portals, load boards, your warehouse and your mail. A new source takes days, with the permissions you already have.
Does it replace our dispatchers?
No. It learns how your best dispatchers work and writes it down, so every shift runs that way. Agents take the repetitive steps. Dispatchers take the calls that need a person.
What does the forward-deployed agent watch in a yard?
How the work gets done: the TMS screens, the carrier sites, the driver calls and the judgement calls in between, switched on in the open. It writes processes and SOPs, never scores a person, and every output goes to a reviewer.
How fast to the first freight audit?
Sources connected on day 0. Lanes and exceptions mapped in week 1. The first audit brief, with disputes drafted and a reviewer named, in week 2.